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All refund rights under both State and Commonwealth law apply.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. If the failure is minor, we reserve our right to offer to repair only. We reserve the right to not offer a refund or an exchange coupon.
Please read the following carefully to ensure you are fully aware of your rights under the policy and our obligations to you.
When you change your mind
- At Vape Gear you have 28 days to return your items (some exclusion apply) for a full refund or exchange as long as it is returned in a saleable condition with original proof of purchase. The refund will be provided using your original payment method.
- By saleable condition we mean that the item hasn’t been opened or used, is still in its original packaging and all manuals, packaging and accessories are included.
- Products must have the original security seal or and shrink wrap is intact.
Excluded change of mind items
The following items can not be returned if you change your mind:
- E-Liquids or E-juice (Heat or humidity may alter compunds of the liquid during transport and we would not be able to re-sell Liquids)
- Drip Tips (Are not sold in sealed bags thus we cannot gurantee hygene upon re-sale)
Vape Gear will accept returns and provide you with an exchange voucher, refund (refund will be provided using original payment method) or repair where:
- The item is faulty or is not of acceptable quality
- The product does not match the sample or our description
- You can present a Vape Gear receipt or other adequate proof of purchase
Vape Gear may elect to return the product to the manufacturer’s repair agent to determine the nature of the problem. We reserve the right not to offer an exchange voucher, refund or repair where the item fault is a result of misuse or neglect.
Please be aware that data (including, puff counters and pre-set temparate controls) may be lost during the repair process of electrical and electronic products. It is the responsibility of the customer to ensure that all personal data is deleted before returning to Vape Gear.
Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair goods.